At Cut Wootz, we strive to deliver your handcrafted knives promptly and safely. Below are the terms and conditions related to shipping.

1. Order Processing Time

• All orders are processed within 1-3 business days (Monday to Friday).

• Orders placed on weekends or public holidays will be processed the next business day.

• You will receive an email notification once your order has been shipped, along with tracking information.

2. Shipping Locations

We currently offer international shipping to most countries.
If your country is not available at checkout, please contact our customer support for assistance.

3. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs:

• Standard Shipping: 7-14 business days (depending on location)

• Expedited Shipping: 3-5 business days

• Express Shipping: 1-3 business days

Delivery times are estimates and may vary depending on location, customs, or third-party carrier delays.

4. Shipping Costs

• Shipping costs are calculated based on the delivery address, weight, and size of the package.

• Free Shipping: We offer free standard shipping on orders over a certain amount (refer to our website for the latest promotions).

• Customers will be responsible for any import duties or customs fees incurred during international shipping.

5. Packaging

All products are carefully packaged to ensure they reach you in perfect condition.
We use eco-friendly materials wherever possible to minimize environmental impact.

6. Shipping Restrictions

• We are unable to ship to P.O. boxes or certain restricted areas.

• Some products, particularly custom-made items, may have specific shipping restrictions or longer delivery times.

7. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can track the status of your package on the carrier’s website.

8. Lost or Damaged Items

• If your order is lost or damaged during transit, please contact us immediately.

• We will work with the carrier to resolve the issue, and if necessary, send a replacement or offer a refund.

• Please inspect your items immediately upon arrival. If any issues are found, please report them within 7 days of receipt.

9. Address Accuracy

Please ensure that the shipping address you provide is correct and complete.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

10. International Shipping

For international orders:

• Delivery times may vary depending on customs processing and local shipping carriers.

• We are not responsible for any import duties, taxes, or customs delays that may apply once the package reaches the destination country.

Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact our Customer Support team. We are always here to assist you!